All products manufactured by ICT International are warranted to be free from defects in materials and craftsmanship for a period of one (1) year from the date of shipment from our factory. To be considered for warranty coverage an item must be evaluated either at our factory or by an authorised distributor.

Warranty issued by the manufacturer of third party sensors is subject to the manufacturer’s own terms and conditions.

The customer is responsible for all costs associated with the removal, reinstallation, and shipping of suspected warranty items to our factory. The warranty does not cover equipment that has been damaged due to the following conditions: 

1. Improper installation or abuse.
2. Operation of the instrument outside of its specified operating range.
3. Natural occurrences such as lightning, fire, etc.
4. Unauthorised modification.
5. Improper or unauthorized repair.

Please note that nominal accuracy drift is normal over time. Routine recalibration of sensors/meters is considered part of proper maintenance and is not covered under warranty. 

Should a returned item be assessed and found to be covered under warranty ICT International will: 

1. Either repair or replace (at our discretion) the item under warranty.
2. Ship the item back to the customer by the carrier of our choice.

Before an item is returned to ICT International a Return Merchandise Authorization (RMA) form must be completed on our website. Once the form has been received an ICT International staff member will contact the sender with shipping details.

Effective: 1^st May 2024