This will be achieved through:

• Using scientific knowledge and the best technologies to enable customers to achieve the best measurement and monitoring outcomes for management, research, or teaching applications;
• Collaborating with customers to develop opportunities and solutions in solving global environmental issues;
• Continuous innovation of products and services to provide solutions developed through a robust technical readiness level process;
• Constantly communicating with relevant interested parties to understand, educate, and satisfy their needs and expectations;
• Aligning the Quality Management System with the strategic direction and context of the organisation;
• Increasing the quality of product or service to exceed customers’ expectations by management and employee commitment;
• Managing the organisation along with employee-established quality objectives and defined responsibilities;
• Understanding how the participants within the organisation fit into the overall flow of work;
• Considering the careful selection of suppliers and distributors;
• Ensuring that our policy and procedure manuals reflect what we do and are up-to-date;
• Conforming to applicable statutory and regulatory requirements;
• Applying, maintaining, and continuously improving the effectiveness of the Quality Management System.