Customer Support
Whether you have questions about our products, require technical support, or need help with troubleshooting, our team is here to assist you.
Frequently Asked Questions
We are committed to helping you make the most of our innovative solutions. Please explore the resources and contact options below to get the support you need.
ICT International is located in Armidale, New South Wales. Situated between Sydney and Brisbane in the Northern Tablelands, Armidale has been home to ICT International for over 20 years.
From Armidale, we supply globally our range of products, either directly or via a selected network of distribution partners. Our distributors can be found here.
Explore the ICT International website to find the products you are interested in, then request a quote for the products you are interested in. ICT International will then contact you to discuss your requirements and provide you with a quote including freight costs.
Alternatively, please email sales@ictinternational.com.au with your enquiry.
Each product that requires software or firmware has a link on the product page to the current version. This link can be found on the right hand side of the product page.
For older products, legacy software and firmware can be found on the ICT International GitHub repository. <link>
ICT International support can be contacted here. You will receive a response within 2 working days (depending on time of request – ICT International are UTC +10)
After contacting ICT International for technical support, you may be advised to complete the RMA process. To do this, please follow this link.
Each product that requires configuration or a decoder has a link on the product page to the current version. This link can be found on the right hand side of the product page.
For older products, legacy configurations and decoders can be found on the ICT International GitHub repository. <link>